The 2 Major Roles Of A Freight Agent

The role of a Freight Agent is three-fold: sales, customer service, and logistics. On a typical day, a Freight Agent’s tasks include but are not limited to:

Sales: Cold calling potential customers, negotiating freight rates, sourcing carriers, and negotiating with shippers and carriers.

Customer Service: Ensuring pickups and deliveries are scheduled and fulfilled and customers are kept informed regarding the progress of a shipment.

Logistics: Dispatching trucks and problem-solving issues that could affect a shipment’s pickup or delivery.

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