A freight agent is responsible for sales and matching carriers with customer needs. Most agents work from their own homes, under the direction and authority of a licensed freight broker. Thus, they have little or no liability but are able to earn a significant income based upon the profit their customers generate. Agents interact with both shipping customers and motor carriers in an effort to ensure their customers' freight is picked up and delivered on time, in good condition with no problems. Most of a freight agent's day consists of soliciting new customers, providing freight rates, sourcing carriers, negotiating with shippers/carriers, dispatching trucks, scheduling pickup/deliveries, and solving problems that could potentially delay or damage a shipment.
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